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Question

"Invalid auth connection" error when testing Stripe trigger in Zapier

  • January 18, 2026
  • 2 replies
  • 8 views

I am getting an error when testing my stripe trigger. I’m a newbie to zapier but it looks like the stripe account is connected, but can pull transactions and I get this error: Unable to pull checkouts Please reload the page. If the issue persists, troubleshoot error or contact Support. Error code: Error while retrieving: Invalid auth connection. Please reconnect your Stripe account to Zapier.
I have reconnected several times and nothing happens. 

2 replies

Sparsh from Automation Jinn
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Hey ​@gbucci,

Here is a helpful article about getting started with Stripe in Zapier- https://help.zapier.com/hc/en-us/articles/8496161863693-How-to-get-started-with-Stripe-on-Zapier

Some of the prerequisites required for connecting Stripe-

  • An activated Stripe account.
  • A paid Stripe plan.
  • Administrator permissions on your Stripe account.

Hope it helps!


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 19, 2026

Hi ​@gbucci 

Which Stripe Zap trigger are you using?

Try testing IN Stripe a new checkout, then try testing Zap step 1 again to pull thru the example record data.