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Best answer

Interface page not loading on Android.

  • January 25, 2026
  • 3 replies
  • 13 views
S

 

 

 

I'm a new learner on this platform. So, today I was supposed to learn the "interface" area. I clicked on it so I could create a form but it was not loading on phone browser. After loading for a long time it shows " this page took so long to load..."

 

 I have tried the following trouble shooting:

 

i. clearing the cache

ii. And removed unused tabs

ii. Updated the browser and I have been using destop mode.

 

Still to no positive result.

 

I believe at this point, I need help.

Best answer by SamB

Hey there ​@SolomonJude 👋 Were you able to get it loading on your computer? 

Keep us posted on how it went, want to make sure you’re all set!

3 replies

H
Forum|alt.badge.img+1

​@SolomonJude  It sounds like a performance issue on your phone browser. The “Interface” area may be heavy to load on mobile. Try accessing it on a desktop computer instead of a phone. If that’s not possible, use a different browser (like Chrome or Firefox) and make sure no other heavy apps or tabs are running. If it still doesn’t load, contact the platform’s support, as it might be a known loading issue on mobile.

S
  • SolomonJudeBeginner
  • Author
  • Beginner
  • January 26, 2026

I appreciate your response so much Hassan.

Though, I have tried using a different browser (not Firefox) but it's not working. 

I will use a pc and see what it looks like. 

Thanks once more.

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • January 28, 2026

Hey there ​@SolomonJude 👋 Were you able to get it loading on your computer? 

Keep us posted on how it went, want to make sure you’re all set!

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