Hi and welcome to the Community @Rukhsar! 

That’s odd, according the How to Get Started with Intercom guide here there aren’t any restrictions based or plan or user permissions:

But as you say there don’t appear to be any permissions being requested for articles so that may well be why it’s erroring.

Can you confirm what action(s) you’re seeing that “token_unauthorized” error on? Asking as I don’t see any actions available for the Intercom app on Zapier that would allow you to find or create/update an article in Intercom. Are you using an API Request or Custom Action?

Looking forward to hearing from you on this!

I am using API request. I have tried retrieve an article and update an article 

Thanks for confirming that @Rukhsar!

In that case I’d recommend reaching out to our Support team to put in a feature request to also seek the relevant permissions for articles when connecting an Intercom account. You can do that here: https://zapier.com/app/get-help 

In the meantime, it looks like you’d be able to use those endpoints for Intercom without OAuth so I’d suggest trying a Webhooks action instead of the Intercom API Request action. It’s a bit more advanced as you’d need to set up the token and include the authentication details in the request. But I’d have thought it should work if you include the authentication token in the Headers section like so:

I found a guide on Intercom’s site that explains how to generate an access token here: Intercom > How to get your Access Token. And we have a general guide on how to set up Webhooks in Zapier which you might also find useful on this: Send webhooks in Zaps

Hope that helps to get you pointed in the right direction. If you run into any issues on that or have any further questions just let us know!

Thank you!

You’re most welcome @Rukhsar! 

Please do keep us updated on how you get on with this. Would love to hear from you!  

Hello, looks like i have the same error for my website bookofbonus.

I’m using this api route : https://api.intercom.io/subscriptions to subscribe to my users events with webhooks but i’m having this error :

code : ‘token_unauthorized’ with the access token provided by the Oauth flow.

{
type: 'error.list',
request_id: '0004q1hsmbocuk30ebq0',
  errors:  
    {
      code: 'token_unauthorized',
      message: 'Not authorized to access resource'
     }
  ]
}

Sorry to hear you’re running into that error as well ​@richard delmond! 

Can you confirm whether you’re using and API Request (Intercom) action or a Webhooks action to make the request? 

Also, is “https://api.intercom.io/subscriptions” the value you’re using in the URL field? If so it might be that you need to include the contact’s ID in the url as per their API documentation:

Looking forward to hearing from you!