Hi ​@BLife 

Shopify order line item data is returned as an array of items, which can look like a comma separated list, but in reality is not.

Info about using line items in Zaps: 

https://help.zapier.com/hc/en-us/articles/8496277737997-Use-line-items-in-Zaps

For us to have more info, explain more about what you are trying to do with the Zap step logic and include screenshots showing how your Zap steps are outlined and configured in EDIT mode with the field mappings visible in the CONFIGURE tab.

Hi

For example - I am trying to take New Orders from Shopify and sync them across to Salesforce as Opportunities with Line Items and associated to an account so I need to lookup or create accounts in Salesforce first based on the email or phone number from Shopify. If I try to look up by email and there is no email in the Shopify Order Zapier errors and I cannot move on to search by phone number instead the Zap errors

​@BLife 

Your screenshots shows you have mapped variables from Shopify for “Email” and “Customer Phone”, both of which have values for the example record selected in Zap step 1.

Instead of “Email” you may want to try using this variable instead: Customer Email

Hi ​@BLife,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi

Even if I use Customer Email - it is sometimes blank coming from Shopify that is the issue

Hi ​@BLife,

It sounds like you're running into an issue where Shopify's "Customer email" field is sometimes blank in your Zap. Start by checking if the email is in the Shopify order data—if it's missing there, it won't appear in Zapier either. Make sure your trigger is pulling the correct event and that it's adequately mapped. Test with different sample data to see if the issue is consistent or only happens with specific orders. You can also add a filter to skip steps when the email is missing. If the problem continues, contact Shopify or Zapier Support for help.

If you have any further questions or need additional guidance, feel free to ask. We're here to help.

Hi JammesS

Yes it is missing in Shopify but I still need to process the New Order that is the issue I am having, I know it might be Blank but if it is not I need to use it

Hi ​@BLife,

Thanks for reaching out about the issue with processing Shopify orders through Zapier. Suppose some orders have missing data but still need processing. In that case, you can use conditional logic (like Filters or Paths) to handle them differently, set default values with Formatter, and add error-handling steps to notify your team. It also helps to validate required fields at checkout, set up a manual review process for incomplete orders, and ensure your team is trained to manage these cases. These steps can help you keep things running smoothly despite occasional missing information.

Feel free to reach out if you have any questions or need further assistance.