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Question

I've paid to upgrade but I'm still on the free plan

  • 13 October 2023
  • 1 reply
  • 14 views

It seems to be impossible to get any response from Zapier’s team about this. I paid to upgrade earlier this week and the site still says I’m on the free plan. So I’m limited with what I can do. The reason for upgrading has now passed - but I’d still like to do it. Does anyone have any idea how to:

a - solve this issue? (I’ve cleared cookies and used another computer. No dice.)

b - get the attention of their customer support? 

Thank you, thank you!

1 reply

Userlevel 7
Badge +14

Hi @DaveB 

Good question.

Make sure you are logged in to the correct Zapier account.

Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

Do you have a charge on your credit card?
 

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