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Question

I get this error: "undefined method 'thumbnail' for an instance of Media::Video". How do i attach a thumbnail when setting up Publer Video post

  • May 21, 2026
  • 1 reply
  • 12 views

When i was trying to post my video using Publer, I uploaded the media to Publer and it succeed, after that the ‘auto schedule post’ return the error as shown below:

Post failed: {"post_0":[{"account_id":"67fe102a51e9c****ad94c68","account_name":"********* Academy","provider":"youtube","message":"undefined method 'thumbnail' for an instance of Media::Video"}

This happened and i don’t know what to do to fix this situation, even when all credentials have been filled. When i post a picture on Publer, it works perfectly, but when i change the media file to a ‘video’. It shows this error and there is no credential for ‘thumbnail’ that i can work on 

1 reply

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  • Zapier Solution Partner
  • May 21, 2026

Hi ​@bentosquid 

Here's the Publer doc that might help: Link
Link: Automate Social Media with Publer + Zapier

If you're still running into issues, drop a screenshot of the error and a quick description of what your Zap is doing, happy to take a look!

And if you'd rather just get it sorted quickly, I offer a free 20-min Zapier troubleshooting call. Book it under Resources on my Zapier Directory profile: https://zapier.com/partnerdirectory/automatemybiz