Question

I cannot select the new Rex account I added to my Zap.

  • 19 August 2022
  • 2 replies
  • 9 views

Hi,

I am going mad! Everytime I change the Rex account to send to, when i publish it then just goes back to the original Rex account. It just will not update 


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2 replies

Userlevel 7
Badge +14

Hi @nickshinner321 

Good question.

Please post detailed screenshots with how your Zap steps are configured along with the encountered issue in order for us to have context, thanks.

 

Make sure to review the help article for using Rex in Zaps: https://zapier.com/help/doc/how-to-get-started-with-rex-on-zapier

Userlevel 7
Badge +9

Hey @nickshinner321 this is a bit odd! I am unsure of why something like this would happen so I think your best bet is going to be to contact our support team: https://zapier.com/app/get-help. They should be able to troubleshoot this a bit further and get to the bottom of what may be happening.

Keep us posted - we want to make sure you’re good to go here!