Hello, I have a question and I want to know if it’s a Zapier bug or a PDF Monkey bug:I created a PDF Monkey template named “A” I added a PDF Monkey Zap action and logged in with my credentials. I want to select inside this PDFMonkey step the template “A” but I can’t see it. It doesn’t show up. I can see other templates but not these recent ones. I’ve reconnected the account already and still no luck.Do you guys know what’s going on?

Answer

I can't see all my PDF Monkey templates

Forum|Forum|3 years ago
July 7, 2022
3 replies
33 views

S

Soporte BC
Beginner

Hello, I have a question and I want to know if it’s a Zapier bug or a PDF Monkey bug:

I created a PDF Monkey template named “A”
I added a PDF Monkey Zap action and logged in with my credentials.
I want to select inside this PDFMonkey step the template “A” but I can’t see it. It doesn’t show up. I can see other templates but not these recent ones.
I’ve reconnected the account already and still no luck.

Do you guys know what’s going on?

Best answer by Soporte BC

It was a pagination issue on PDF Monkey’s side. They deployed a bug fix and its working now. Thanks for your time.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

+12

Danvers
Zapier Staff
Forum|Forum|3 years ago
July 7, 2022

Hi @Soporte BC!

I can’t see a known issue with PDFMonkey that sounds like this, so let’s see if we can work this out together.

Have you selected the Workspace before the template?

I’m guessing that you probably have if you can see other template, but I wanted to double check. Also, if you have try re-selecting it before looking at the Templates again.

The other thing that you could try is to click the ‘Refresh fields’ button, which is at the bottom of the step when you’re setting up any Zapier action.