Question

I can't connect to Bright Sites, getting a blank window after adding a subdomain.

  • 22 March 2023
  • 5 replies
  • 41 views

I try to connect to Bright Sites, but once I add the subdomain, the window goes blank, and nothing changes. I have tried Safari, Chrome, and Firefox all on two different computers, to no avail. There is no pop-up saying I need to change a setting or allow access or anything like that. 

Any tips?


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5 replies

Userlevel 3
Badge +4

Hi @A51 Fulfillment 

Welcome to the Community!

Could you kindly send a screenshot of the issue you’re encountering? This would allow me to check further.

Looking forward to your response! 😊

I enter the subdomain, and this where it seems to get stuck.

Userlevel 4
Badge +6

Hi @A51 Fulfillment 

I looked at our internal notes about the Bright Sites integration and found nothing about that error. This can be a browser issue. Could you please clear the history of your browser and cache? Then try to connect your account with Bright Sites.

Let us know how it goes!

I cleared everything, and even tried an incognito window, and the same thing is happening. Any other ideas? I appreciate the help.

Userlevel 7
Badge +6

Hey @A51 Fulfillment,

I can see that you have opened a ticket to our Support Team, and here’s their latest response:

So I can continue to investigate, may I confirm you have the Zapier integration enabled in your Bright Sites store? You can read about that, here: 
https://support.brightstores.com/hc/en-us/articles/4402879482267-Bright-Sites-Zapier-Integration#enable_zapier

Please continue the conversation with one of our Support Specialist so that they can dig deeper into the issue you’re running into.

Thanks! 😊