Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I’m using Email Parser to pass through a CSV file from an email attachment into Zapier. I’m then using Formatter by Zapier to parse the CSV file using the Utilities function. This Zap has been working for months, but today it suddenly stopped working. The Formatter step, instead of parsing the CSV file correct, now outputs the following error:

<?xml version="1.0" encoding="UTF-8"?>

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>FKTG94AXAYG450NR</RequestId><HostId>Y+YYeEdoaWNguK6515IxoOYELO7ePd2+ejxH9VgzXCkZ/+lTAxLaHqct1s8mHnVUcOr3+YilGOU=</HostId></Error>

 

Can anyone help with this?

Hi @dyt187 

Good question.

Best to reach out to Zapier Support for help troubleshooting this error: https://zapier.com/app/get-help

<Error><Code>AccessDenied</Code>

@dyt187 

Per the Zapier Status page: https://status.zapier.com/

 

Hey there, @dyt187! It looks like you were able to reach out to my friends in support. As they and Troy mentioned, it appears you were experiencing a bug with Email Parser by Zapier.

Good news though - it’s since been resolved! 🎉 I’ll share the teams response below:

You should not experience permission issues with files associated with the Email Parser by Zapier app moving forward.

Any successful Zap Runs where files were created in a destination app from Email Parser by Zapier attachments will need to be retriggered for the file to appear as expected. Essentially, the destination app creating the file didn't know there was a permissions issue and created a blank, not working, or file with the error message. If you opened a file and it was blank, not working, or had a message about permissions, this is why.
 
Unfortunately, we cannot replay the successful Zap Runs to ensure the files appear in the destination app as expected -- apologies for the hassle and inconvenience here. 

That said, if you see any errored Zap Runs due to file permission issues from Email Parser by Zapier, please replay those Zap Runs.
 
https://zapier.com/help/manage/history/replay-failed-zap-runs
 
If you would like to review the StatusPage posts regarding this incident, you can see those here:
 
https://status.zapier.com/incidents/l0jr4g3wdr0x

Thanks for flagging and your patience while the team looked into this!

Terms & Conditions