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Hi There,

I have created a Zap to create HubStaff To Do in a specific project on receiving a new email on my business email hosted on microsoft/outlook. The below listed steps I followed while creating the Zap.

  1. Connected my Email account to Zapier
  2. Set the event to New Email 
  3. Connected Hubstaff account
  4. Set the event to Create To Do
  5. Configured the mandatory fields
  6. and Tested it. Test was successfull.

On receiving email on my email account I manually run the Zap but no To Do is created in HubStaff Project. 

I have no idea how to figure out the problem? What is missed or wrongly configured?

Any help is appreciated.

Thanks in Advance.

 

Hi @arwood 

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

For us to have more info, post screenshots showing how your Zap steps are outlined and configured in EDIT mode so we can see the field mappings.

Hi @arwood,

Just giving a quick nudge here to send us screenshots of your Zap setup in “CONFIGURE” section and ensure that the relevant fields is captured in the screenshot so that we can take a closer look at this.

Thanks!

Reply


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