Hubspot lifecycle stage not updating

​@Maddie Webb Is it possible that you updated the name of the contact stage at all? That could break the mapping.

Either way, first thing to check, I’d open the zap, and check the stage selection field - open the dropdown and make sure it’s still selected to the ‘Closed Won’ stage. If not, reselect and republish the zap.

I’m a Zapier expert, so happy to help you troubleshoot.

Thanks, Andrew. I did open the zap and can see that the “Closed Won” lifecycle stage is still connected. That being said, the “data out” section only shows “customer” as the output - I’m not sure why.

As a double check - just try opening that dropdown and make sure it’s still mapped to a stage listed in a the dropdown.

I’ve had situations where I have a dropdown showing something selected in a zap step, but when I open the dropdown, the thing it says is selected, no longer exists.

Failing that, I’d open a ticket with Zapier support, see if they can find anything.

Hi ​@Maddie Webb 

For the HubSpot Pipeline Stage “Customer Won” the internal ID might be “customer”.

Help link for understanding dropdown value options: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps

Hey there ​@Maddie Webb 👋 Were you able to get the lifecycle stage updating correctly again? 

Let us know whether Andrew’s or Troy’s replies helped you get it sorted, or if you could do with any more help on this 🙂

Yes, I was able to figure it out, thank you. There were other issues with our workflow that made the lookup step not able to find the correct email address. I still don’t understand why the zap history said the zap was successful, but we have since figured it out

Glad you got it sorted ​@Maddie Webb! 🙌 Not sure how exactly you’ve got those HubSpot actions set up but if they didn’t error then those steps would have been given a status of ‘successful’. In which case, it would be expected that the Zap run would also be marked as successful since all its steps had a ’successful’ status.

Hope that helps to clarify. Please do let us know if there’s anything else we can help with. In the meantime, happy Zapping! ⚡