HubSpot-JIRA Comment Sync Issue: Updates Not Reflecting in Real Time

  • 17 November 2023
  • 4 replies

I've established the connection between HubSpot and JIRA. Whenever a new ticket is created in HubSpot, JIRA generates a corresponding ticket with the configured details. However, there's an issue with real-time synchronisation of comments. Updates made in JIRA tickets are not reflecting accurately in HubSpot and vice versa.

4 replies

Userlevel 7
Badge +14

Hi @Appu Murugan 

Good question.

For us to have context, please post detailed screenshots with how your Zap steps are configured.

Hi Troy

I apologize for the delayed response. Certainly, I am sharing the screenshot here. Please take a closer look at it, and I hope you can provide insights based on your experience.



Userlevel 7
Badge +6

Hi there @Appu Murugan,

It looks like you have an open ticket with our Support Team. I’d recommend continuing the conversation with our Support Team via email since they have the correct tools for troubleshooting your Zap issue.

Thank you for your understanding.

Userlevel 7
Badge +14

@Appu Murugan 

We would need to see screenshots with how each of your Zap steps are configured.