Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Does anyone have experience with or suggestions for removing contacts from lists in Hubspot if the contact does not exist in Hubspot? We are aware that in order to successfully remove/add contacts to lists they must first exist in Hubspot which makes sense. 


In our zap, we basically do the below.  In the cases where the contact is not found, ideally we would want to skip subsequent steps. However, this does not look to be happening and instead the zap continues to the next step which errors and Zapiers sends a lot of error notifications.

  1. Find Contact (Hubspot)
    1. In this action, we set the ‘Should this step be considered a ‘success’ when nothing is found?’ to No/False.

    2.  

  2. Remove contact from List (Hubspot)

Example error log: 

 

I was able to resolve my issues by adding a Zap filter action step to skip the remove contact from list step if no results were found in Hubspot, but was really hoping to reduce the number of steps. I will say the setting ‘Should this step be considered a ‘success’ when nothing is found?’ is misleading. 

Terms & Conditions