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Answer

HubSpot error: The request is not valid errors: Error in 'fields.TICKET.ticket_priority'.

  • August 17, 2023
  • 6 replies
  • 177 views
edit4ever

When making a zap that submits a hubspot form...if the form contains ticket fields (as all forms that automatically creates tickets do) zapier fails with the following:

 

Failed to create a form in HubSpot

The request is not valid errors: Error in 'fields.TICKET.ticket_priority'. Required field 'TICKET.ticket_priority' is missing Error in 'fields.TICKET.subject'. Required field 'TICKET.subject' is missing Error in 'fields.TICKET.content'. Required field 'TICKET.content' is missing

 

This is despite the fact that those fields show up in the editor and have data assigned to them. In fact - when the test action is run - you can see the data properly identified in the form content field previews.

It seems that the way zapier is accessing the ticket based fields in a form is broken.  All other fields can be used without an issue.

Does anyone have a solution for this?  

I don’t want to directly create the ticket from zapier as the submitting the form is useful to gather additional information.

Best answer by shalgrim

Hi @edit4ever ,

Sorry to hear you’re running into this. This is a known bug we first heard about about a month ago. I’ve added you to the bug report.

I don’t have an estimate on when this will be fixed, but the Hubspot team in charge of the integration knows about that bug report and since your email address is associated with it you’ll be notified as soon as there is news.

Sorry not to have better news for you here.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 17, 2023

Hi @edit4ever 

Good question.

We would need to see detailed screenshots with how your Zap steps are configured, thanks.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
edit4ever
  • edit4everBeginner
  • Author
  • Beginner
  • August 17, 2023

Thanks - as you can see here in the actions - the three fields:

Priority (ticket_priority) | Ticket name (subject) | Ticket Description (content)

All show up fine - and even have the sample data showing from the email parser.

 

Even if I replace the parsed info with static text - it still fails.  And the priority field is just a dropdown with one of the choices selected - and that one fails with the no content error.

 

While the Test is running - you can see the field data is here:

 

But it still fails with this error:


As an FYI - this is only 1 step - which is triggered by the email parser by zapier app.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 17, 2023

@edit4ever 

Check the field description for Ticket Phone.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
edit4ever
  • edit4everBeginner
  • Author
  • Beginner
  • August 17, 2023

I filled it in with 555-555-5555 and same result. 

BTW - that is our own copy - it’s not actually a required field in hubspot.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 18, 2023

@edit4ever 

I was able to replicate the issue.

 

Best to submit a bug ticket to Zapier Support: https://zapier.com/app/get-help

 

You’ll probably want to look for a workaround solution in the meantime.

 

One option would be to try to use the HubSpot API: https://legacydocs.hubspot.com/docs/methods/forms/submit_form

 

Zap action: HubSpot - API Request

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
shalgrim
Forum|alt.badge.img+8
  • shalgrimZapier Staff
  • Zapier Staff
  • Answer
  • August 18, 2023

Hi @edit4ever ,

Sorry to hear you’re running into this. This is a known bug we first heard about about a month ago. I’ve added you to the bug report.

I don’t have an estimate on when this will be fixed, but the Hubspot team in charge of the integration knows about that bug report and since your email address is associated with it you’ll be notified as soon as there is news.

Sorry not to have better news for you here.

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