About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

HubSpot error: Stuck on 'Contact Owner' in Google Sheets integration

  • 17 January 2024
  • 14 replies
  • 104 views
P
Userlevel 1

Hi all, 

 

My two Sales people use a Gsheet to track leads, which I want to Zap directly into Hubspot. 

 

The problem is, I get stuck on the Contact Owner, which is just refusing to play nice. 

Here is the sheet, for your reference: 
 

sales man 1 is in red, sales man 2 is in yellow. 

Here’s the Zap I’ve designed: 
 

Here’s the formatter: 
 

Here’s the ‘Get Owner by email’: 
 



Here is the troubleshotting issue I keep encounting: 

 

How on earth do I fix this?? I’ve read all the posts I thought could help but none of them seem to, and I’m sure this is a very simple fix. What am I missing here? 

Thanks!!
 

icon

Best answer by Troy Tessalone 19 January 2024, 19:07

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

14 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @phantaisia 

You need to map the HubSpot Owner ID from Step 3 instead of the email address.

We would need to see screenshots with how your Zap step 4 is configured to have full context.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P
Userlevel 1

Thanks @Troy Tessalone! Here is Zap step 4

 

I’m going to switch the step 3 to Owner ID, but since there are two people - shoud I use the filter? This bit is where my brain goes foggy!

P
Userlevel 1

Zap 4 in full: 

 



Here I have the correct owners with their IDs, but I need the Zap to be able to distibguish between both of them: 
 

 

Troy Tessalone
Userlevel 7
Badge +14

@phantaisia 

Dropdown files expect specific internal values.

Reference: https://zapier.com/help/create/basics/set-up-your-zap-action

 

The Contact Owner field likely expects the Contact Owner ID rather than an email address.

 

Same for this field, which may expect a different value than the variable value you have mapped.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P
Userlevel 1

Hey @Troy Tessalone thanks! 

Can you please explain to me what i should change/add so that my Zap understand when sales man Y puts a lead in to the gsheet, hubspot knows which Owner ID to use, and the same for sales man X? It’s driving me crazy. 

 

TIA🤘

Troy Tessalone
Userlevel 7
Badge +14

@phantaisia 

This HubSpot step would return the HubSpot ID of the Owner.

 

So instead of mapping the Email from Step 3, map the ID of the Owner from Step 3.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P
Userlevel 1

Thanks! This is now my flow- 

How do I now get the Zap to automatically choose which sales man to assign in Hubspot - what else is this Zap missing? 

When I try to assign both ID numbers under ‘contact owner’ in step 5, the Zap breaks. 

 

Thanks!

Troy Tessalone
Userlevel 7
Badge +14

@phantaisia 

We would need to see how each Zap step is configured to have full context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P
Userlevel 1

Thanks so much @Troy Tessalone , really not trying to drive you nuts!!!

Ok - here is each step, in all its glory: 

 


step 2 - (not sure if this is redundant now)
 

step 3 - salesman 1: 
 


step 4 - sales man 2 - 
 

step 5 (as above except for now I have the two Hubsdpot IDs for the two sales men:)

 

Thank you!! I just can’t think what I’m doing wrong here...

Troy Tessalone
Userlevel 7
Badge +14

@phantaisia 

A Contact can only have 1 owner.

The field expects 1 ID, not 2, so you’ll have to remove one of the mapped variables.

Make sure to check the field description for guidance.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P
Userlevel 1

THANK YOU!!! and then do I need to clone step 5 to step 6, repeating it for the other salesman? or will the Zap know to choose the other sales man automatically, based on the email it extracts in step 2???

Troy Tessalone
Userlevel 7
Badge +14

@phantaisia 

When in doubt, test it out.

The Zap action steps will only process with the data points that are mapped to fields from previous steps or set/selected manually in fields, so you’ll need to make sure the data is configured correctly between Zap steps.

For live Zap Runs, check your Zap Runs history to see the DATA IN/OUT for each Zap step to help you troubleshoot: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@phantaisia 

Since it appears your GSheet row can only have 1 Salesman selected, you would only need 1 of these Zap steps: HubSpot - Get Owner by Email

That will return the HubSpot Owner ID.

You can map the HubSpot Owner ID to the Contact Owner field.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P
Userlevel 1

SUCCESS!!!! It works, thanks so so much for your help!

Terms & Conditions