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I’m getting this error despite having given the agent access to my JIRA instance:

 

I've analyzed the Jira issue and calculated that it needs a 15-minute time estimate (based on finding the "Keywords" phrase in the description). However, I don't see an action available that would let me update the time estimate field in Jira. Could you please provide me with an action that can update Jira issue fields?

 

Any ideas?

Hi ​@ben.weisman 

For us to have more info, post these screenshots:

  • how your Zap steps are outlined
  • how your Zap steps are configured in EDIT mode with the field mappings visible
  • any encountered errors when testing Zap steps

Hi ​@ben.weisman 

For us to have more info, post these screenshots:

  • how your Zap steps are outlined
  • how your Zap steps are configured in EDIT mode with the field mappings visible
  • any encountered errors when testing Zap steps

Hey Troy, this is using Zapier agents. There is no Zap set up.


@ben.weisman 

Post screenshots to help us have context about what you are referring to and the issue you are having with Zapier Agents.


@ben.weisman 

Post screenshots to help us have context about what you are referring to and the issue you are having with Zapier Agents.

This is an agent that I’m asking to auto set a time estimate on JIRA tasks based on business rules. It’s doing everything correctly but doesn’t have an action available to update that field, so it says.


@ben.weisman 
Available Jira Software Cloud triggers/actions that can be used in Zapier Agents:
https://zapier.com/apps/jira-software-cloud/integrations#triggers-and-actions


@ben.weisman 
Available Jira Software Cloud triggers/actions that can be used in Zapier Agents:
https://zapier.com/apps/jira-software-cloud/integrations#triggers-and-actions

Wouldn’t “update issue” suffice?


@ben.weisman 

You can check by trying to configure a Zap with that Jira action to see if there is the available field.


@ben.weisman 

You can check by trying to configure a Zap with that Jira action to see if there is the available field.

 


Troy, I am now trying to work the agent into a zap as a workaround. But getting this error?

 

 


@ben.weisman 
The field is required so it needs to have a value.

Click the underlined field label to see a tooltip with more info.

 


@ben.weisman 
The field is required so it needs to have a value.

Click the underlined field label to see a tooltip with more info.

 

Hey Troy, I should have been more clear. It is not finding any available agents. 

 


@ben.weisman 

Help link to follow: https://help.zapier.com/hc/en-us/articles/35859160812685-Start-an-agent-behavior-from-a-Zap


Thanks Troy. This helped. I am now coming up in this issue: when running the inputs through my agent, I get the value back I want.

 

However, once I’m in the Zap itself, it seems unable to return results against that same JIRA issue.

The response text should be 15.


@ben.weisman 

Looks like you need to define the Agent Output Fields.

 


@ben.weisman 

Looks like you need to define the Agent Output Fields.

 

I’m struggling with this step. Not exactly sure what should go here?


@ben.weisman 

Click the field label to see a tooltip with more info.

Reference the help link and search for “output”.

https://help.zapier.com/hc/en-us/articles/35859160812685-Start-an-agent-behavior-from-a-Zap

 

 


@ben.weisman 

Click the field label to see a tooltip with more info.

Reference the help link and search for “output”.

https://help.zapier.com/hc/en-us/articles/35859160812685-Start-an-agent-behavior-from-a-Zap

 

 

In my case, would it be:

 

 


@ben.weisman 

The left side is the variable name.

The right side is the variable description, which should be a description for what the Agent should output for that variable name.

 

That would mean the Agent Zap step always returns as variable like this: Time Estimate = 15

If you are going to use a static value (15), then you probably don’t need a Zap Step for the Agent.

 


@ben.weisman 

The left side is the variable name.

The right side is the variable description, which should be a description for what the Agent should output for that variable name.

 

That would mean the Agent Zap step always returns as variable like this: Time Estimate = 15

If you are going to use a static value (15), then you probably don’t need a Zap Step for the Agent.

 

The agent output should be giving me a time estimate for a task based on business rules. It is dynamic. Based on that output, the next step in the zap is to update the time estimate field with the response from the agent.


@ben.weisman 

Based on the help article, for an output field, the right side should be a description/instructions for the agent about what to output for the field “Time Estimate”.

It should NOT be just a number.

Basically, in plain language, write a sentence about what you want the agent to output as the value.

Make sure to indicate the format (e.g. only numbers between 0-N)

https://help.zapier.com/hc/en-us/articles/35859160812685-Start-an-agent-behavior-from-a-Zap

 

 


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