I am trying to have Zapier add a comment to an Asana task when a FreshService ticket with a matching INC# is updated.
My zap keeps erroring at the final step, saying that my text cannot be found. Why is the last public comment’s data not being found in step 1?
Hi
Task field expects the ID of the Asana Task rather than the Name of the Asana Task.
Hmmm… like this?
For the Text, field the mapped variable value has “No data”.
In Zap steps, required fields expects a valid value.
It may mean that the Freshservice Ticket has no “public comment”.
Add a Filter as Zap step 2 to check there is a value for “Latest Public Comment”.
Filter help: https://zapier.com/apps/filter/integrations#help
Unfortunately, I can’t seem to get Step 1 to pull the field “Latest Public Comment.” I did put the filter in place as you suggested. But step 1 isn’t showing that field for ANY of my tickets that is pulls. And I know for certain that there are fresh public comments on them.
Scrolled through all of these, and it isn’t showing.
Try this...
Add a Filter as Zap step 2 with a condition that checks the “Last Public Comment” exists.
Turn the Zap ON.
Test live.
Check your Zap Runs history to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/
It doesn't let me get that far. I can’t test it live.
When I turn the zap on, I get this email about 2 seconds later.
You need a Zapier paid plan in order to turn Zaps ON with 3+ steps.
Make sure to address any Zap step issues/warnings. (You can skip testing a Zap step in the TEST tab.)
Check your Zap app connections here: https://zapier.com/app/assets/connections
I’m in a free trial of the Paid plan. Activated this morning. Unless I missed a step somewhere.
I just verified my email from the Profile page, thought maybe that was it, but I still got the same email when I turned the Zap on. :(
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing sensitive details.
In the Zap Editor check the Change History to see clues as to why the Zap turned OFF.
Help links:
https://help.zapier.com/hc/en-us/articles/8496199466125-Can-t-turn-on-or-publish-Zap
Make sure to review the 2 help links below for things to check/try...
Help links:
https://help.zapier.com/hc/en-us/articles/8496199466125-Can-t-turn-on-or-publish-Zap
https://community.zapier.com/show-tell-5/how-to-troubleshoot-why-a-zap-automatically-turns-off-49365
If Freshservice comments aren’t syncing with Asana via Zapier, double-check that your Zap is triggering correctly, look at the test logs to confirm it’s catching new comments. Also ensure both Freshservice and Asana actions are configured with the right record IDs (like ticket or task IDs) and correct action types. These steps usually resolve the sync issue.
For more you should explore: Zapier Community
Usually this issue happens if the comment field from Freshservice isn’t mapped correctly. Double-check the output data in your Zap history to confirm which field contains the comment text, then remap it to the Notes/Comment field in Asana. Sometimes adding a Formatter step to clean the data before sending helps too.
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