I have created a Zap with a split path. It’s connected to Gmail. Basically, if I received any email from the customer regarding the negative or neutral feedback, there are two paths:
Path 1: The zap will identify the negative emails using the search queries, it will send an immediate acknowledgement email to the customer, and it will send another escalation email to the support team
Path 2: The Zap will identify the neutral emails using the search queries, it will send an immediate thank-you email to the customer, and it will send a follow-up email after a 24-hour delay to the customer.
But this zap is not working out right now; it keeps sending the follow-up email to my email every two minutes. I tried to run it and troubleshoot using Copilot, but it shows perfectly fine during the test. But when I publish it, it starts sending the follow-up email to me every two minutes.
How should I resolve it?
