All my zaps using my corporate Outlook accounts switched to my personal Outlook.com account causing massive issues and errors. There also seems to be no way to get my corporate account reconnected? I tried to use 365 sign in but only allows me to see my personal account and not my company account. Is there a fix or have I lost this functionality permanently?
Question
How to reconnect my corporate Outlook account in Zapier after it switched to personal account
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- Beginner
- 10 replies
Tried that. I can get through organization sign in for 365 account but it never connects. Just has a greyed out button saying “Connecting Account”
+14- Zapier Orchestrator & Solution Partner
- 34081 replies
Try using a new and different private browser to connect you app account here: https://zapier.com/app/connections
- Beginner
- 10 replies
Try using a new and different private browser to connect you app account here: https://zapier.com/app/connections
I literally said I tried that.
- Beginner
- 10 replies
Try using a new and different private browser to connect you app account here: https://zapier.com/app/connections
I literally said I tried that.
All it does is open up a Zapier landing page and never connects the account.
+14- Zapier Orchestrator & Solution Partner
- 34081 replies
Try on a different device.
Otherwise, it may be due to permissions related to your corporate account.
Help links for using Outlook in Zaps: https://zapier.com/apps/microsoft-outlook/integrations#help
+14- Zapier Orchestrator & Solution Partner
- 34081 replies
- Beginner
- 10 replies
Different device, different browser, incognito mode have all been tried. I guess it could be related to permissions but it was working for a long time until the changes were made that deprecated the old connection. Would have to be a coincidence that both change at the exact same time.
+14- Zapier Orchestrator & Solution Partner
- 34081 replies
Disconnected Microsoft accounts due to global outage on 3/1
Incident Report for Zapier
https://status.zapier.com/incidents/kjvwphpvzr9w
There was a recent incident where our users were facing issues with stale authentication for several Microsoft applications including Microsoft Outlook, Microsoft To Do, Microsoft Office 365, Microsoft Exchange, and OneDrive on our platform. We're happy to report that this incident has been resolved.
Should you still encounter issues with your Microsoft applications, please manually reconnecting the affected account(s). You can do so by following the instructions outlined in our Help Center: https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections#01JH3AK29AAFDNP7AS4PQ1NNM6.
For affected action steps, you can replay your Zap runs once you have reconnected your account. For Zaps using triggers from these affected apps, Zaps would not have received events to trigger the Zap due to the stale authentication, so Zap runs would not have been processed during this time.
We recommend reviewing your workflows to see if there were missing Zap runs and manually enter missing data as needed.
If you have further issues or require additional assistance, feel free to reach out to our support team at https://zapier.com/app/get-help.
We appreciate your understanding during this incident and apologize for any inconvenience it may have caused.
Should you still encounter issues with your Microsoft applications, please manually reconnecting the affected account(s). You can do so by following the instructions outlined in our Help Center: https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections#01JH3AK29AAFDNP7AS4PQ1NNM6.
For affected action steps, you can replay your Zap runs once you have reconnected your account. For Zaps using triggers from these affected apps, Zaps would not have received events to trigger the Zap due to the stale authentication, so Zap runs would not have been processed during this time.
We recommend reviewing your workflows to see if there were missing Zap runs and manually enter missing data as needed.
If you have further issues or require additional assistance, feel free to reach out to our support team at https://zapier.com/app/get-help.
We appreciate your understanding during this incident and apologize for any inconvenience it may have caused.
+6- Zapier Staff
- 6780 replies
Hi
I just came across your post here and wanted to check in here to see how you’re getting on. Are you still encountering the same issue here?
Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🙂
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