I have a Zap running that takes a web form submission (from WPForms), creates a new row in a Google Sheet and then uses those cells to create both a Google Doc and a draft email in Gmail.
One of the form fields is a long text box that allows line breaks. I have confirmed that the data sent to Google Sheets contains the line breaks, and these are preserved when the Zap sends the data to Google Docs. However, the line breaks are deleted when creating the draft email in Gmail.
I have the format type set to “html” but can’t figure out why Zapier is deleting line breaks here. Any thoughts?