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This question was submitted 7 months ago without a resolution. I’m having the same problem. My Jot Froms with the Multiple Choice Answers…. the Answers are not importing into my CRM (Capsule). Looking for help to correct this?

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I’m trying to collect a jotform to notion database where a new submission creates a database entry. 

 

They are connecting, however I can’t map the fields to each specific answer.  The only option i have is “answers”, which doesn’t pull each individual field on the jot form. 

Hey ​@Broker Contracting.

Can you post screenshots of Data In, Data Out as well as how each Zap step is configured for us to have more context?

Here is a helpful article about dynamic mapping in Zapier- https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields

If all the answers are in one fields, try using Formatter action in Zapier. See more about it here-https://help.zapier.com/hc/en-us/articles/8496212590093-Get-started-with-Formatter

Hope it helps!

Here are in and out Data screenshots. To state the question again. The items picked by the contract in my JotForm Is not importing. I see “Cigna” in the Dental Request category and “Anthem” in the Health request category, in the in and out data. The data is not loading in my CRM. About a month ago the data was uploading. I must have changed a setting without knowing. Again, please help!

Up dated screenshot with in/out data

Hey ​@Broker Contracting,

Please upload the screenshots in the post rather than uploading in a file.

 

I’m still need help with importing my Jot Form Replay information into my CRM (Capsule). Most of the data is importing. The data that is not importing is the product requests. I product category is importing, the answers or the requested product is not importing. 

Hey ​@Broker Contracting,

You didn’t post screenshots of all the triggers/ actions otherwise it’s hard to say what answers or product category you are talking about.

If the data you want to map is changed, you may want to map it again in the Capsule CRM action from the trigger. As said earlier as well, here is a helpful article about dynamic mapping of data- 
Here is a helpful article about dynamic mapping in Zapier- https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields. If the data is not there in the trigger, you will have to use extra actions to get that data. Hope it helps!

PS: If you need more active help, I’m happy to connect through my Zapier Solution Partner page if you’d like to reach out here- https://zapier.com/partnerdirectory/automation-jinn

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