I Some phones have dark mode turned on and as such the chatbot icon is showing poorly. I have tried installing a transparent png but it does not work. Any solutions possible?
Best answer
How to make chatbot icon show transparent
- Beginner
- 4 replies
Best answer by SamB
Hey
I see you reached out to our Support team and they were able to help out. Sharing their suggestion here in case it’s helpful for others with a similar issue:
“To resolve this, I recommend:
- Replacing the JPG with a transparent PNG. The logo can still include white elements, but the area surrounding it should be transparent. This should eliminate the white box effect in Brave’s Night Mode.
- Alternatively, you can disable Night Mode in Brave if updating the file isn’t an option right away.”
As changing the icon from a JPG to a PNG appears to have done the trick, I’ll mark this as the best answer.
If that’s not the case or there’s anything else we can help with, just let us know. In the meantime, happy Zapping! ⚡
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+6- Zapier Staff
- 6780 replies
Hi
Chatbots might not support dark mode. However, I’d recommend reaching out to our Zapier Chatbots Team to take a closer look at this issue.
You can reach our Zapier Chatbots Team here: https://npsup.zapier.app/contact-us?product=Chatbots
Hopefully, this helps!
+11- Community Manager
- 9736 replies
- Answer
Hey
I see you reached out to our Support team and they were able to help out. Sharing their suggestion here in case it’s helpful for others with a similar issue:
“To resolve this, I recommend:
- Replacing the JPG with a transparent PNG. The logo can still include white elements, but the area surrounding it should be transparent. This should eliminate the white box effect in Brave’s Night Mode.
- Alternatively, you can disable Night Mode in Brave if updating the file isn’t an option right away.”
As changing the icon from a JPG to a PNG appears to have done the trick, I’ll mark this as the best answer.
If that’s not the case or there’s anything else we can help with, just let us know. In the meantime, happy Zapping! ⚡
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