I want to add/update a contact in MailChimp each time a new booking for an event is made in TicketSource, with the ability to assign tag/s dependent on the event name. I’ve created a zap which uses New Booking, Find Event and Find Customer steps, followed by a number of paths each of which tests whether the event name contains a particular string, and assigns the appropriate tag/s for that event.

The customer data is handled correctly, so the correct contact is always being added/updated in MailChimp. BUT the correct tag/s are not being assigned. I have traced this back to the Find Event step, which outputs an incorrect Name string in “Data Out” when it runs. The Configuration for this step seems to be pre-configured with the Zapier Booking ID assigned to the Event ID field, which I think is the problem. Looking at the suggested alternative available fields from the New Booking step, which include TicketSource Customer ID, Booking Reference, etc. there is no TicketSource Event ID which I would expect.

At this point, I can’t see how to get the correct Name out of the Find Event step, so that the subsequent steps then work correctly.

Thanks

Steve