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I’m trying to create Leads in Intercom fom salesforce based on an atribute that the lead contains in Salesforce.

When I test the Salesforce part, It seems to work fine, but when I test the “Create/update Lead” acton in Intercom, I’m getting the following error:

 

 

Can you please share detailed screenshot of the intercom action. I am guessing your’e using email for user id instead of unique id.

 

@subhash 

Hi Subhash, thak ypu for your reply.

This is the action:
 



 

Thanks for the screenshot. Intercom is trying to search for lead based of id you provided in lead id field. If that id is already present in intercom will update it, else it will throw an error saying user not found.

Please leave lead id blank in action and try once.

Worked! thank you so much!

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