Hi I am trying to connect my eventbrite event to mailchimp - I’ve done this many times but now I’m hitting errors at virtually the first step - I cannot send a test to Mailchimp - it’s rejecting the email? It seems to be asking for a formatter or filter - all new to me! Ive added both but frankly am baffled as to whether thats the right thing to do!
Hi
The provided email address value “Info Requested” is not a valid email address as expected by the Email field.
Hi
The provided email address value “Info Requested” is not a valid email address as expected by the Email field.
Thank you - thta was the only option when selecting email - what field should i have selected?
For the Email field, the mapped variable must contain a valid email address.
For us to have more info, post screenshots showing how your Mailchimp step is configured in EDIT mode with field mappings visible.
Check these related Zapier Community Topics about the issue for “Info Requested”: https://community.zapier.com/search?q=info%20requested&source%5B0%5D=community
You should add a Filter condition that checks if the mapped variable for Email contains @ to signify an email address in order to prevent the Mailchimp step error.
Help links for using Eventbrite Zap app: https://zapier.com/apps/eventbrite/integrations#help
You have the correct variable mapped.
But you need to add a Filter step.
You should add a Filter condition that checks if the mapped variable for Email contains @ to signify an email address in order to prevent the Mailchimp step error.
And you need to reference these past related topics that discuss and address your same issue:
Check these related Zapier Community Topics about the issue for “Info Requested”: https://community.zapier.com/search?q=info%20requested&source%5B0%5D=community
HI I am sorry to be a pain - I’ve added that filter and still it fails! I have read the various troubleshooting threads and it seems to happen when multiple tickets are ordered in EB - I did find this happened before if multiple tickets were ordered but now it happens regardless it seems.
The Filter step will only pass if the mapped variable for email address has a valid email address value.
The Filter indicates in the yellow warning section that the Filter step would not have passed and thus the Zap Run would not have continued.
If the Zap Run is Filtered out, then Zap step 3 for Mailchimp won’t run and won’t encountered an error.
Try turning the Zap ON and testing live for different cases. (single ticket, multiple tickets, etc.)
Then check your Zap Runs history details to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/
Hi
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
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