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Question

How do I separate bundled questions in Hotjar's NPS survey using Zapier?

  • October 12, 2024
  • 2 replies
  • 8 views

Hello community!

Using Hotjars generic NPS survey with Zapier, but unfortunately their API sucks.

Feeding answers to the question 1 on their own default survey, “How likely are you to...”, the data fed is;
 

..Somehow it’s bundled two seperate questions/answer sets into one.

Anyone had experience with kicking this out to a spreadsheet automatically?

Currently using the following;

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

ken.a
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  • Zapier Staff
  • October 15, 2024

Hi there @AndrewJM,

You can use Formatter by Zapier - Split Text or Line item to Text function to split the data in the Hotjar trigger.

Here are some of our help articles for that:

Hopefully, this helps.


SamB
Community Manager
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  • Community Manager
  • October 23, 2024

Hi @AndrewJM 👋

How did you get on with those Formatter actions Ken suggested here? 

Would love to know whether that solved things for you. And if not, we’d be happy to help further, just let us know! 🙂