Hi Everyone,
We want to achieve: Bidirectional comments Sync from slack to jira software: Tickets created through slack in Jira Software after that comments syncing should happen into that same ticket.
Here is the loom for further clarification. I am in touch with the Zapier support from last one moth but still they are not able to solve this issue. Can anyone please help!
Thanks in advance.
Best answer by Troy TessaloneBest answer by Troy Tessalone
In Zap step 4 (Formatter), if you are try to get just the Issue ID (e.g. FS-886), then you you will need to use a different Formatter action.
Zap action: Formatter > Text > Split
Split by: /
Segment: Keep the last segment
That will take the URL from Step 3, split by all of the forward slashes and keep the value after the last forward slash which should be the value of the Jira Issue ID.
For Zap step 5 (Jira Find Issue), set the “Key” value to be the output value from Zap step 4.
Click on field labels to see tooltips with more info that can provide guidance about expected values and formatting.
Please help.Thank You!
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If there is no output from Zap step 2, then there will be no output form Zap step 4, and that means Zap step 5 will have an error.
As previously suggested, you need to add Filter steps to check Zap step 3 returns a value: https://zapier.com/apps/filter/help
From the output of Zap step 2, you need to derive the first message in the thread since that will have the URL you are trying to extract in Zap step 3.
+14
If you are still having issues configuring your Zap steps, you may want to consider hiring a Certified Zapier Expert: https://zapier.com/experts
But what should i do now to achieve this?
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For Zap step 3, did you try mapping a variable from Zap step 2, that contains the thread message contents as previously suggested?
Can you please suggest what should be in the step 6 “comment” so that it will properly sync the comments. Thanks!
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For Zap step 6, you would need to map the data point “Text” from Zap step 1.
Hi
I added one more step in my Zap i.e Retrieve latest thread reply and then I extract the Data/ID of that message and now the Zap is working as expected.
Here are the below screenshot of step by step Zap.
I really appreciate your prompt responses and sharing the information.
Hi
In my other post, as you suggested avoiding Zap loops, I was trying to resolve the issue for avoiding the Zap loop. However, I seem to have forgotten what happened with this Zap, as it is no longer posting comments from Slack to Jira. Instead, it keeps showing the following error repeatedly: [insert error message here].Could you please help me troubleshoot this issue?
Thank you!
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For us to have context about the Zap step error, we need to see screenshots showing how the Zap step is configured in EDIT mode with the field mappings.
Try following the guidance provided in the TROUBLESHOOT tab.
Hi
I was able to configure the app. It ran successfully.
Thanks again!
+11That’s awesome news,
Big shoutout to
In the meantime, happy Zapping! ⚡
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