TLDR: According to HeyGen, the HeyGen Zap does not work.
After a lot of troubleshooting the HeyGen “Avatar #ID not found or no longer available” and the throttling error with HeyGen, I received the following feedback from their tech support today:
We currently have a bug with Zapier which prevents this part from working…..[edit]…..For the time being, likely it won't be possible to use this Zapier functionality. We appreciate the understanding and we'll let you know once the issue is fixed.
Hi and welcome to the Community,
Thanks for sharing this with the Community. Which HeyGen trigger/action are you seeing that error on exactly? I had a look at the bug reports for the HeyGen app that are being tracking on our end but couldn’t see anything that matched that error. Would you mind reaching out to our Support team so they can get a bug report submitted for this? That’ll allow us to investigate it further from our side and assist HeyGen’s developers in getting it resolved.
In the meantime, maybe you could use the Webhooks app to connect to their API directly instead? If you’ve not used it before, you might find these guides useful:
Let me know if you get stuck or have any questions at all. 🙂
Hey there
Keep us posted on how it goes when you do. Want to make sure you’re all set.
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