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Question

Help with Wordpress Connection

  • 12 August 2024
  • 7 replies
  • 29 views

I’m trying to connect PaidMemberships Pro on my Wordpress site to Mailerlite. I have gotten PMP connected but when I go to “Test Trigger” it’s giving me the following error: 

 

Error code: Error while retrieving: The app returned "<p>There has been a critical error on this website.</p><p><a href="https://wordpress.org/documentation/article/faq-troubleshooting/">Learn more about troubleshooting WordPress.</a></p>".

 

There’s no additional information or error code number. I don’t see a critical error on my site when I look at the debug log and everything runs fine. How can I find more information on what the error actually is? Additionally, I tried it on a second site that has a different theme but is with the same hosting company and received the same error.

Hi there @slm-kk,

Welcome to the Community! 🎉

Before we dig deeper into this, could you please try following this help article from Paid Memberships Pro here: https://www.paidmembershipspro.com/documentation/compatibility/zapier/#authentication

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

@ken.a  I did follow those directions with PMP and authenticated it correctly. Here are two screenshots of my Zap showing where the error pops up.

 

Thanks for the update @slm-kk.

I believe you are getting a 500 error when testing the trigger step. Do you have a bunch of security plugins that’s installed in your WordPress app? If so, could you please try disabling them 1 by 1 and try testing the trigger again.

I'll be keeping an eye out for your response!

@ken.a I went through and disabled anything to do with security and tested the trigger a few times (gave it about 30 minutes just to make sure things were registering) and it’s still popping up with the same error. 

Thanks for giving that a try @slm-kk.

Unfortunately, I have exhausted my resources regarding the error you’re running into. I recommend reaching out to Paid Memberships Pro support as they maintain and update their integration in Zapier.

I appreciate your patience and understanding.

@ken.a can I email them with a free account or do I need a paid zapier account? If I can with the free account, can you please share what email address I should contact?

Hi @slm-kk,

I’m so sorry for the delayed response.

You can reach Paid Memberships Pro’s Support Team here: https://www.paidmembershipspro.com/support/

Hopefully, this helps.

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