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Hi everyone,

I’m trying to set up a Zap using the “New Email Matching Search” trigger for Microsoft Outlook. I need it to search for emails where the subject contains either “paid post inquiry” or “follow-up on order.”

Here’s what I’ve tried so far, but I can’t get it to work for multiple phrases:

subject:"paid post inquiry" OR subject:"follow-up on order"
subject:'paid post inquiry' OR subject:'follow-up on order'
subject:paid post inquiry OR subject:follow-up on order
subject:paid post inquiry OR follow-up on order
subject:paid post inquiry follow-up on order
  • Using double quotes returns a syntax error.

  • Using single quotes finds nothing.

  • Without quotes, it either doesn’t work or only finds one phrase.

The only thing that works is:

subject:paid post inquiry

But I really need to match either “paid post inquiry” OR “follow-up on order” in the subject line. Is there any way to do this with Zapier’s search operators, or a workaround?

Thanks in advance!

Hi ​@Anton111,

 

Welcome to the Community.

Using the "New Email Matching Search" trigger in Zapier for Microsoft Outlook can be tricky when matching multiple phrases, as its search capabilities are more limited than Outlook itself. One option is to create separate Zaps for each word (for example, one for "paid post inquiry" and another for "follow-up on order"). Alternatively, use a broader search query and apply a Filter step in Zapier to narrow results. It's also worth experimenting with the search syntax, and if issues persist, reaching out to Zapier Support may provide further guidance.

I hope these suggestions help you set up your Zap successfully. If you have any further questions or need more assistance, feel free to ask.


Hi ​@Anton111 👋

Did Jammer’s reply help to point you in the right direction? 

Happy to lend a hand if you’re still stuck at all, want to make sure you’re all set! 🙂