Can I get help please... I have attempted to upgrade my subscription but your website advises the payment declined despite my bank telling me it has gone through.
Due to this I'm stuck on the free tier and can't progress....
+11- Community Manager
- 7597 replies
Hi and welcome to the Community,
I had a look and saw that you already reached out to the Support team, and they confirmed your account upgrade went through successfully. If you have any follow-up questions about your payment or account, it’ll be best to continue the conversation with them over email since us folks in the Community can’t assist with billing or plan-related queries.
That said, if you run into any Zap-related issues or have any other questions, we’d love to help—just let us know!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.