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I am on a Legacy Plan.

 

On 3rd October, I had 0 held tasks, and my account stated that they would process on my Billing Reset, scheduled for 8th October 2024. However, today, 8th October 2024, there are now 4 held tasks, and my account says their runs will be held until December 2, 2024.

This is frustrating for two reasons.

First, the task count increased as I tested zaps during setup, not as a real zap run with business returns.

Second, the processing of the held tasks has been pushed from October to December without any apparent explanation as my Billing reset is today.

 

As paying customers, how are we supposed to understand changes to Zapier’s billing policy without being properly notified or given clear expectations!

 

I would like to fully understand why this is happening and, more importantly, how to manage held tasks.

I have already tried the following:

  1. Clicking on the "Help me fix it" link, which directs me to manually replay the tasks. However, this just loops me back to the held tasks page without resolving the issue.
  2. Clicking on "Upgrade Plan," but as a legacy customer, this only presents me with the option to downgrade my plan, which does not resolve my held tasks either.

There seems to be no option to contact a customer representative, and no live chat feature is available.

 

 

Hi @Valeria Romano 

Help link for replaying HELD Zap Runs: https://help.zapier.com/hc/en-us/articles/8496241726989-Replay-Zap-runs

 

  • Autoreplay will not replay Zap runs with a Held status.
    • You must manually replay them in Zap history or in the Zap editor instead. 
  • If a step is held because of an expired app connection, any scheduled replays will not replay the step until you reconnect your app.

 

Held

A held status indicates that the Zap run is being held for one of a few reasons.

Held statuses can be caused by:

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