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Question

Gravity Forms to Service Titan: Campaign field empty despite UTM campaign entry

  • 7 June 2024
  • 5 replies
  • 20 views

How do I ensure when a Gravityform is completed from my website it pushes the campaign into Service titan. right now the lead is being pushed but the campaign field is empty, although I have the UTM Campaign entered.

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5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @EleazarA 

Give more context by posting screenshots with how your Zap steps are outlined and configured, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hey I have attached some screenshots. I am trying to get the web attribution form to populate into ST with the campaign field attributed.The leads are showing up In ST but the campaign field is showing as blank. I need some help figuring out how to get the campaign field to populate automatically from Zapier. The screenshots show how I currently set the Zap out.

3 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@EleazarA 

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

If a field from Gravity Forms that is mapped to Service Titan has a null/empty/missing value, then that would be why.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E

Hey Troy I looked into Gravity Forms and the fields are empty which is causing the issue, Do you know how I should set up the URL Parameters in Gravity forms to communicate with Zapier properly?

ken.a
Userlevel 7
Badge +6

Hi @EleazarA,

I believe that UTM parameters from Gravity Forms is not visible in Zapier. I recommend reaching out to Gravity Forms support regarding this issue.

Hopefully, this helps.

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