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Gravity Forms reconnect error and Zapier support challenges

  • April 8, 2026
  • 2 replies
  • 25 views

webster

Suddenly all of our production zaps are turned off. We had a reconnect error to gravity forms since 2024 that was never fixed but all of our zaps with Gravity Forms worked fine. Now they are all turned off and I can not reactivate. I’ve email zapier support several times and they said to contact Gravity Forms support. 

In zapier, our gravity forms connection shows Gravity Forms 2.1.5.

These are the versions of what we are using and I was told these are all up to date versions.

  • Wordpress 6.9.4

  • Gravity Forms 2.9.31

  • Zapier Addon 4.5.1

On thing to note is our base url is a .org url. Multiple keys have been generated and none worked.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • April 8, 2026

Hi ​@webster 

Help links for using Gravity Forms in Zaps: https://zapier.com/apps/gravity-forms/integrations#help


Sparsh from Automation Jinn
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Hey ​@webster,

Here are some of the prerequisites for Gravity forms in Zapier-

  • A Gravity Forms Pro or Elite license.
  • The Gravity Forms Zapier add-on downloaded and installed on your WordPress site.
  • An SSL certificate installed and configured on your website.
  • Your website must be accessible to the internet (Zapier needs to reach your site via REST API).
  • A WordPress user account with the gravityforms_edit_forms capability and Read/Write privileges for creating REST API keys.
  • Gravity Forms REST API v2 key (Consumer Key and Consumer Secret) created in your WordPress admin.

Please confirm if you have all these for Gravity forms integration to work. I would recommend deleting the existing connection and creating a new connection from scratch. Hope it helps!