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Question

Gravity Forms not sending partial entries to Zapier via Webhook

  • December 18, 2024
  • 2 replies
  • 35 views
L

Hi everyone,

I am attempting to collect Partial Entries (https://docs.gravityforms.com/gform_partialentries_post_event/) from Gravity Forms via webhook.

These partial entries are stored when a user clicks "Next" on one of the Gravity Forms I have built and (supposedly) taps into the WordPress Heartbeat API to listen for partial entries. 

I can see that the form is properly capturing the partial submissions in the Entries tab:

 

I have enabled the Partial Entries add-on in Gravity Forms.

I have added the Webhooks add-on in Gravity Forms.

I have also added the appropriate snippet to my functions.php file, and I've added the webhook URL (https://hooks.zapier.com/hooks/catch/18026206/2sqXXXX/) from my Zap to the WordPress form on I'm monitoring.

I have also configured the header names to correspond with the form fields I’d like to pass over to HighLevel.
 

However, the only form entries that Zapier detects are ones that were fully submitted.

Where am I going wrong? What am I missing?

Thanks in advance for your help.

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2 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31050 replies
  • December 18, 2024

Hi ​@LocalPainter 

You may need to try working with the Gravity Forms Support for help troubleshooting their Add-On.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7532 replies
  • December 20, 2024

Hi there, ​@LocalPainter. Welcome to the Community! 🎉

Hmm, I wonder if you might be able to solve this by getting the Zap to trigger every time a partial entry is updated? 🤔

To do that you’d need to modify the code added to the functions.php file to switch the filter from gform_partialentries_post_entry_saved to gform_partialentries_post_entry_updated.

If that doesn’t work then I’d recommend getting in touch with Gravity Form’s support team, as Troy suggested. They’ll be able to help investigate things further from their side. You can open a ticket with them here: https://www.gravityforms.com/open-support-ticket/technical/

Please do keep us updated on how you get on with this, keen to ensure this gets sorted! 

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