This post was split from the topic: Zap won't turn on even though there are no errors and "tests" are successful
I'm not using Salesforce or Google, but the title of this tread is exactly my problem. So, I will just express my experience and frustration here in case anyone else comes here with the same problem.
We are trying to connect a Wordpress plugin called Gravity Forms as the Zap Trigger, and our own private (so far) integration as the Zap Action. Our Action works properly and we have customers using it every day with no problem.
Our own Zap passes all tests on the Trigger side and Action side. When we try to turn it on the on/off switch goes to on, and we get a message pop up on the top of the screen saying it was successfully turned on.
However, we then get an unhelpful email saying “Zap could not be switched on” with the useless suggestion to try again.
When we then look at the Zapier dashboard our Zap is turned off again.
There are no obvious errors messages, logs, or other diagnostic information to help us identity the problem. This community post is the closest thing we’ve gotten to a possible clue, but we had already checked our account connections on both Trigger and Action.
We sent an email requesting help, but have not received any answer.
I’m not expecting free help, and we are pretty good at reading documentation. But, a self-service system like Zapier should at least provide error logs, or some other diagnostic information so we can help ourselves. If they do have such information it must be well hidden because I can’t find it.
If anyone has helpful information about how to diagnose this problem, I would be eternally grateful.