I have a “request for service” gravity form on my website with a zap to create a customer in QBO upon a form submission and have had for about 3 years. I found a customer had submitted a form but there was no corresponding profile in QBO on Dec 12th 2023. I logged into QBO this morning, the 13th and discovered the dashboard was different. I deleted my profile in QBO and filled out the form. I had no customer profile. I checked the zap history and it indicated a successful zap execution. I suspect QBO changed something about their customer creation format and didn’t inform Zapier. I spent a couple of hours this morning on the phone with QBO. They accepted no onus for the issue. I further expect it will take pressure from Zapier for QBO to correct the issue but in the event I’m wrong I wanted to check with this community or if I am correct at least document the date I noticed the issue.
Gravity Form to QuickBooks Online Zap failed to create customer profile despite successful execution.
I’m not sure how to communicate with them. It is not obvious at least to me.
Thanks for the link. I believe I just successfully submitted a help ticket.
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