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Question

Gravity Form, Failed to create a lead in MyCase The app returned "invalid_grant".

  • October 5, 2023
  • 6 replies
  • 160 views
W

10/3/23 My zap (free acct) just stopped working - got email notification from Zapier. Last successful zap was a month ago. 1.Trigger is GravityForm submission. 2nd step is to create a lead (required first, last, email) sent to MyCasee. Connection & authentication to MyCase is valid. I researched “MyCase Zapier Failed to create lead in MyCase The app returned invalid_grant” but no luck.  On website, a GravityForm submission shows up in WP backend and redirects to thank you page. Currently the zap is turn off (i did turn on/off but no luck). Created a second (unique name) duplicate zap and tested but still same error. any insight would be appreciated. Walt

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 5, 2023

Hi @WalterVanderSchraaf 

Good question.

Try this…

Completely remove and then readd your MyCase Zap app connection here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
W

10/5/23 I’ve removed the original zap as well as the 2nd (dupe).  No zaps exist. Then created a new one (w unique name & trigger name); however, when I test I get the same result. 

 

Best,

Walt

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 5, 2023

@WalterVanderSchraaf 

Most apps on Zapier are built and maintained by the app developers themselves.

Have you tried reaching out to MyCase Support?

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
W

I’ll try reaching out to MyCase developers and let you know if they have a solution, thanks Walt

C
  • CLG
  • New
  • March 5, 2025

 ​@WalterVanderSchraaf were you able to resolve the issue?

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • March 6, 2025

Hi ​@CLG,

 

Are you also experiencing same error with MyCase? Kindly give us any information so we can assist you further with your concern. Thank you.

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