Hi,
I am using Zapier to connect google sheet with Trello. However, when I link one column to a custom field on Trello (with type of ‘Number’), the value does not go through. I created this Zap 2 months ago and everything worked fine then. However, the issue came up today when I tried to transfer some of my new order.
Can you please advice on that?
Kind regards,
Ivy
+14
Hi
Good question.
Did you check your Zap Runs history to help you troubleshoot the DATA IN/OUT for each Zap step?
Hi
Thanks for your suggestion. I just checked my DATA IN/OUT for the Zap yesterday and last week.
For the Zap run last week, data in and data out is matched for that specific custom field. I guess that why the data was successfully transfer to my trello board.
However, for the Zap I ran yesterday, there is nothing related to that custom field in Data out, although Data in still shows that it was able to receive the data.
It seems like our ‘Ordered quantity’ custom field did not receive any data from data out yesterday, that’s why the transaction failed.
Can you please advice on possible reasons for that?
Thanks
+14
We would need to see detailed screenshots with how your Zap steps are configured.
Hi,
Please see below.
I noticed that the number following custom field does change compared to the Zap run before, which means this number is not static. Does that have any correlation with the issue I am encountering?
Let me know if you need more information.
Thank you
+14
You should click the button to remove these custom fields that no longer exist for the selected Trello Board.
Make sure the Trello Board is configured with the desired custom field.
Then you can try reconfiguring the Zap step.
Hi,
I tried refreshing the fields, remove extra fields but it still does not work. The same issue happened, the data of that custom field showed in data in, but not data out
+14
Can you post screenshots with how your Zap steps are configured now?
Can you post screenshots with how the Custom Field is configured on the Trello Board?
Can you please check?
Thank you
+14
Looks correct.
You can try opening a ticket with Zapier Support to see if they can provide further troubleshooting and guidance: https://zapier.com/app/get-help
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