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Best answer

Google Docs error: The app returned "File not found: 1FA5jnpDX2_dlvbQ-1jds--T7oAwe9RI7HPCFCBKLhuw"

Z
Userlevel 1

Objective: Upload a document to a folder in a shared team drive to use it’s info to progress to further zaps. 

Problem: The trigger is working and the documents successful loaded, but the zap says it is unsuccessful, not allowing me to use it’s information for my next intended zap. 

I understand there may be a current bug in identifying content in shared team drive based on the following posts



Is there a work around to this? Below are screenshot to the set-up, the results, and the Zap results. 

 

 

icon

Best answer by SamB 12 July 2023, 12:13

View original

11 replies

nicksimard
Userlevel 7
Badge +11

Hi @ZapinCompany! 

That’s super strange that the step does actually create the file but then throws an error. I tested this out myself with a Shared Drive and ran into the same problem. I tried turning the Zap on to see if it would run properly when live, but it hit the error.

I think your best bet here is to contact our Support team. I know Shared Drives aren’t officially supported, since you can’t select them in that Google Docs step, so they can either add your vote to any existing feature requests OR if it’s a bug they can file that as well.

P

Just want to add that this same issue is happening. If Shared Drives aren’t supported perhaps we can have an action to simply skip the error and allow final steps to be completed?

Parl Oa
Userlevel 1

I encounter the same error. Zap works like intended, but the error is thrown. Meanwhile Zapier now always stops the rest of my workflow because of this. Until recently at least the zap would still run and I could happily ignore the error message. 

Now my Zap stops and doesn’t work anymore. 

 

There needs to be a workaround for this. 

Emil H
Userlevel 1

I also run into this. The file gets crated correctly in the Shared Drive, but then an error so I cant publish it. And since I’m on the professional plan I cant ignore errors and is recommended to upgrade to company plan to be able to do that. But that is an annoying solution and to expensive solution for my zapier needs.

Any hopes for another solution to this? 

Beyond-Livin
Userlevel 1

i also get the exact same error, even if i search the Document before and use the search result of that.

 

SamB
Rank
Userlevel 7
Badge +11

Hi @ZapinCompany, @patrickbreathen, @Parl Oa, @Emil H and @Beyond-Livin! 👋

I just came across this and it appears that you’re all being affected by a bug with the Google Docs app. You’ve all been added to the list of affected users which will help to increase the priority on a fix. I can’t make any promises as to when it will be sorted but we’ll be sure to send you all a notification by email as soon as it is. 

In the meantime, this error appears to be linked to the use of the Sharing Preference field and there’s a suggested workaround as follows:

  • Remove the selected value in the Sharing Preference field
  • After the Create Document from Template action, add a Add File Sharing Preference (Google Drive) action to set the sharing preferences for the document that was created. 


Not an ideal solution I know as it would mean an extra task is used each time the Zap is run but should hopefully help to keep things running until the bug is fixed. 🙂

pod2go

I don’t think I’ve used the Sharing Preference field (I can’t find find), but I’m getting this issue. I have two other zaps that use similarly constructed Google Sheets, but only this one has that issue.

J

I’m just adding a comment to let you know that this issue is affecting me as well. I’ve tried this workaround, removing the sharing permission and it seems to have fixed the issue. But it is causing me to burn a couple of tasks to add additional steps to set permissions in a zap that runs frequently. This decreases my satisfaction and makes transitioning my automations to other providers a greater priority.

I’m not saying that part to be rude, but rather I know the logic “there’s a workaround so this is lower priority.” Just trying to help get fixing this prioritized!

 

SamB
Rank
Userlevel 7
Badge +11

Sorry to hear you’re both running into this same issue, @pod2go and @JasonBrett.

I totally agree that workaround isn’t ideal due to the extra tasks being incurred. I’ve added both of you to the list of affected users which does help to increase it’s priority, but I’m still unable to provide any sort of ETA on when it may be resolved by.

Really wish I had better news to share here. If we come across any better workarounds or have any updates on a fix we’ll be sure to share details of them here!

O
Userlevel 1

Hi everyone, joining this discussion as I seem to have a similar problem. These are my steps:

  1. I create a google docs with text (works fine) - I don’t have any sharing preference field there
  2. I add a Add File Sharing Preference field like suggested on this topic

 

  1. I try to get the same document that was created (and found in other steps) to append extra text to it, and I get this:

 

This is weird because the file can be found with a search step, and is created, but in this step it can’t be found. Do you have any other workarounds for this, because the sharing preferences one did not seem to fix my problem unfortunately.

 

Thanks in advance!

S

Adding a comment here to say that I am also being affected by this bug! The workaround also hasn’t helped in my case.

 

Interestingly, I have one path in my Zap where I’m having no issues copying my file into a newly created folder in Drive. In another path in the same Zap, I run into this error (same file, same logic in creating a new folder, just a different path for a different product). 

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