Google Docs Append - The app returned "The requested conversion is not supported.".

  • 1 May 2023
  • 1 reply

I have a zap that triggers when an email is recieved and appends the text to a google doc. However, it always returns the "The requested conversion is not supported." error when testing and nothing is added to the Google Doc. I have tried removing fields from the email and just appending a simple text and this does not work either.

Are there any other steps I can take to troubleshoot or see more details on what is causing the error?

1 reply

Userlevel 7
Badge +8

Hi @mandad 


A few things to consider are: (As per this Zapier Help Article)

Remove any HTML formatting

If you copy and pasted fields in your template, they may contain HTML formatting. The HTML formatting won't be visible in your Google Doc, but you will need to remove it before using your Doc in Zapier.

There are two ways to delete the HTML in your Google Docs template:

Manually enter the template field

  1. Delete the template field and the text around the template field
  2. Manually type in the template field and the text around it.

Remove formatting

  1. Highlight the template fields.
  2. In the top menu, click Format.
  3. Select Clear formatting.

If you already selected the template in your Zap, click Refresh fields at the bottom of your Google Docs step. This will reload your template and display your template fields.

Check your template field formatting

To correctly format your template fields in Google Docs:

  • Template fields must be wrapped in double curly braces. 
  • Remove any spaces.
  • Remove any special characters like punctuation marks.