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I am trying to create a zap that connects a specific monday.com board to a specific google chat conversation. Zapier advertises an integration that specifically claims to accomplish this and even show the current google chats logo in the recipe.

 

When I go to connect my apps, the google chat logo changes to google hangouts logo.

 

I can successfully connect my google chat account as seen below

 

But when I go to select the specific conversation, there are no results. 

 

Is this integration outdated as it appears to be connecting to google hangouts which was discontinued about a year ago? Or, is there something else going on? 

Hi @MarkRav 

Good question.

If you know the Google Chat > Hangout Chat Room ID then you can try settings a static value using the ‘Custom’ tab.

 

 

The ability to repost from another platform to a specified Google Chat room is literally my only reason for using Zapier at this point. 

Hi@MarkRav and @BjarteØ! 👋 

I did some digging on this end and found a solution suggested by the Support team that worked for folks. Sharing the details of that here in case it’s helpful:

The steps to get the Space to load into the Hangout Chat room are:

  1. In left hand side bar, click "+"

  2. Select Create Space
  3. Set up the space with the Title, description and add the necessary people
  4. In the chat space, select Add people and Apps
  5. Search for and select Zapier (app)
  6. Select Allow Zaps in the Chat

51efc4ac72e1fa4b5a35ccba944b329d.png

4a8a601b56be67031e9d83ae5ef08eb6.png


Can you give those steps a try and let us know whether that then allows the desired spaces (Google Chat Rooms) to then be loaded in the Hangouts Chat Room field? 

These are exactly the steps I’ve already performed, which does not work.

Sorry to hear those steps didn’t work as hoped, @BjarteØ. 

If you use the Custom value option that Troy mentioned earlier in this thread, and enter the ID for the space does that then allow you to send a message successfully? If you get an error when trying that, can you share a screenshot of it here? We don’t have access to your Zaps so that’ll greatly help us to further troubleshoot this with you. Please remember to remove/hide any private information (like names, emails, addresses etc.) from any screenshots before sharing.

Thanks, looking forward to your reply! 🙂

 

See attached. 

 

Thanks for sharing that helpful screenshot of the error @BjarteØ. 

Hmm, the error mentions the Zapier bot, so it seems like the Zapier bot that it’s expecting to find in the space is no longer there.

Can you go over to Google Chat, select the space and click it’s name. Then click on "Manage Members" and confirm whether the Zapier bot is still in the space? 
 
If it’s not, can you please add the bot back into the space and click on Allow Zaps again?
 
If that doesn’t sort it try creating a new space, add the Zapier bot to it, and click on Allow Zaps as you’ve done before. Then select the new space in the Zap to see if that allows you to send a message without error. 

Keen to help get this working so please keep us updated on how that goes!

I am experiencing this same issue but dont remember any instructions on having to add the zapier bot. How does one do that?

I’m experiencing the same error message as BjarteØ: Failed to create a create in Google Chat
Got 500 calling POST https://zapier-bot-production.appspot.com/notify, expected 2xx.

The Zapier bot is installed in the space. However, when interacting with the bot, I get messages like “Sorry, I don’t understand”. There’s definitely something with the API that’s broken. I’ve used this integration before without issues.

 

Hi ​@alindley24 and ​@tmcilvain 👋

I’m so sorry to have not spotted your posts here sooner!

​@alindley24 - to add the Zapier bot to Google Chat you’d want to follow the instructions outlined in Google’s guide here: Zapier app for Google Chat. Can you give that a try and let us know whether you’re still getting errors after that?

​@tmcilvain - it could be that it’s saying that it doesn’t understand because wasn’t given a command after @Zapier was entered. If you type in the settings command afterwards for example @Zapier zapier_settings does that show the current settings without displaying a message like “Sorry, I didn’t understand that”? If you could give that a try and send a screenshot showing what’s then displayed that would be much appreciated. 

Looking forward to hearing from you both!

​@SamB After typing @Zapier zapier_settings, I received the same message - “Sorry, I didn’t understand that.” 

Thanks for giving that a try ​@tmcilvain, sorry it didn’t do the trick.

When it worked in the past, was it for the exact same Space as the one you’re now seeing that “Sorry, I didn’t understand that.” message in? Or is it working in some Spaces but not all of them? Might there be some difference between the way it was added to the other Spaces or a difference in the access permissions granted between the different Spaces? 

Can you try creating a brand new Space as per the instructions I shared from Support earlier in this thread and confirm whether it works in that newly added Space?

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