About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Google Chat Zap: No results when selecting specific conversation.

  • 12 October 2023
  • 7 replies
  • 242 views
M
Userlevel 1

I am trying to create a zap that connects a specific monday.com board to a specific google chat conversation. Zapier advertises an integration that specifically claims to accomplish this and even show the current google chats logo in the recipe.

 

When I go to connect my apps, the google chat logo changes to google hangouts logo.

 

I can successfully connect my google chat account as seen below

 

But when I go to select the specific conversation, there are no results. 

 

Is this integration outdated as it appears to be connecting to google hangouts which was discontinued about a year ago? Or, is there something else going on? 

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @MarkRav 

Good question.

If you know the Google Chat > Hangout Chat Room ID then you can try settings a static value using the ‘Custom’ tab.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

The ability to repost from another platform to a specified Google Chat room is literally my only reason for using Zapier at this point. 

SamB
Rank
Userlevel 7
Badge +11

Hi@MarkRav and @BjarteØ! 👋 

I did some digging on this end and found a solution suggested by the Support team that worked for folks. Sharing the details of that here in case it’s helpful:

The steps to get the Space to load into the Hangout Chat room are:

  1. In left hand side bar, click "+"

  2. Select Create Space
  3. Set up the space with the Title, description and add the necessary people
  4. In the chat space, select Add people and Apps
  5. Search for and select Zapier (app)
  6. Select Allow Zaps in the Chat

51efc4ac72e1fa4b5a35ccba944b329d.png

4a8a601b56be67031e9d83ae5ef08eb6.png


Can you give those steps a try and let us know whether that then allows the desired spaces (Google Chat Rooms) to then be loaded in the Hangouts Chat Room field? 

B

These are exactly the steps I’ve already performed, which does not work.

SamB
Rank
Userlevel 7
Badge +11

Sorry to hear those steps didn’t work as hoped, @BjarteØ. 

If you use the Custom value option that Troy mentioned earlier in this thread, and enter the ID for the space does that then allow you to send a message successfully? If you get an error when trying that, can you share a screenshot of it here? We don’t have access to your Zaps so that’ll greatly help us to further troubleshoot this with you. Please remember to remove/hide any private information (like names, emails, addresses etc.) from any screenshots before sharing.

Thanks, looking forward to your reply! 🙂

B

 

See attached. 

 

SamB
Rank
Userlevel 7
Badge +11

Thanks for sharing that helpful screenshot of the error @BjarteØ. 

Hmm, the error mentions the Zapier bot, so it seems like the Zapier bot that it’s expecting to find in the space is no longer there.

Can you go over to Google Chat, select the space and click it’s name. Then click on "Manage Members" and confirm whether the Zapier bot is still in the space? 
 
If it’s not, can you please add the bot back into the space and click on Allow Zaps again?
 
If that doesn’t sort it try creating a new space, add the Zapier bot to it, and click on Allow Zaps as you’ve done before. Then select the new space in the Zap to see if that allows you to send a message without error. 

Keen to help get this working so please keep us updated on how that goes!

Reply


Terms & Conditions