Skip to main content
Question

Google Ads error: The imported event can't be recorded because its click occurred before this conversions.

  • August 29, 2023
  • 7 replies
  • 1687 views

Forum|alt.badge.img+1

Hi I’m getting the following error on 8-9% of my offline conversion runs. 

The imported event can't be recorded because its click occurred before this conversion's click-through window. Make sure you import the most recent data., at conversions[0].gclid

Would appreciate any guidance in how to solve this issue. 

 

Kindly 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • August 29, 2023

Hi @Iliana 

Good question.

Can you post screenshots with how your Zap steps are configured?

Can you post a screenshot of the encountered error?

Can you post screenshots with Zap Run DATA that resulted in the error?


Forum|alt.badge.img+1
  • Author
  • Beginner
  • August 29, 2023

Hi Troy 

 

Sure, hope this helps. 

 

Best 


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • August 29, 2023

@Iliana 

Help article to reference: https://help.zapier.com/hc/en-us/articles/8496054576909-How-to-set-up-Google-Ads-Send-Offline-Conversion-action

 

We would need to see screenshots with the DATA IN for the GAds step that has a Zap Run error.

 


Forum|alt.badge.img+1
  • Author
  • Beginner
  • August 30, 2023

Here you go

 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • August 30, 2023

@Iliana 

Is the timestamp for when Zap step ran before or after this value? (screenshot doesn’t show the Zap step timestamp)

 


Forum|alt.badge.img+1
  • Author
  • Beginner
  • August 31, 2023

Here is the full view, it looks like the time stamp is before. 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • August 31, 2023

@Iliana 

If you have a Zapier paid plan, you can try opening a ticket with Zapier Support for them to investigate further.