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Hi,

 

We are receiving a monthly charge since long time ago and we would like to cancel the Service. the account  belongs to a client of us, they are not using the service anymore and, furthermore, the person’s mail that we registered for them no longer works there. In addition we are the ones who are still paying that unused service. 

Could you please assist please? We are despertar to cancel this Service.

 

Looking forward to hearing from someone in Zapier ASAP.

Hi ​@Centria 

Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help

Hi Troy,

 

Thanks for your input. But the thing is that the email registered for our client was erased, that employee doesnt work there and we are unable to enter the account and cancel the plan. I submitted a support ticket and no one got in touch, I chatted with support and the robot didnt help whatsoever, so Im quite desperate and frustrated beacuse it seems impossible to explain this to a human being that actually works at Zapier!

 

thans one again anyway!

Hi ​@Centria 👋

Sorry to hear that you’re unable to access the account to cancel it’s plan. I had a look on this end but couldn’t see any Support tickets submitted by the email address associated with your Community account. Did you reach out to our Support team via a different Zapier account email?

As Troy said, our Support team will be the best people to contact about any billing or Zapier account related issues. Be sure to select the Accounts, pricing and billing option when getting in touch to be directly routed to the Billing and Accounts team.

In the meantime, I’d suggest temporarily reinstating the deleted email address so that it can be used to access the account again. That should then allow you to cancel the plan.

Hope that helps. Please do keep us posted on how you get on with this, want to make sure it gets sorted!

Hi Sam,

 

Thanks for the input as well. Few points to highlight and clarify:

  1. We are a digital marketing agency, the account was created by me for a client of ours: Superxtra. So we created it following their instructions in terms of mail and password and we paid for it monthly (still do, sadly).
  2. The account is under this email: XXXXXXX@XXXXXXX.com but that email address, as it belongs to our client and that person in particular (MXXXXX CXXXXX) no longer works there, the organization (XXXXXXX) erased it. They are not willing to reinstating it.

So that’s the issue, we are unable to access and we are not able to cancel it.

 

How do I proceed from here?

 

Thanks

Javier

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

Hi Sam,

 

Thanks for the input as well. Few points to highlight and clarify:

  1. We are a digital marketing agency, the account was created by me for a client of ours: Superxtra. So we created it following their instructions in terms of mail and password and we paid for it monthly (still do, sadly).
  2. The account is under this email: XXXXXXX@XXXXXXX.com but that email address, as it belongs to our client and that person in particular (MXXXXX CXXXXX) no longer works there, the organization (XXXXXXX) erased it. They are not willing to reinstating it.

So that’s the issue, we are unable to access and we are not able to cancel it.

 

How do I proceed from here?

 

Thanks

Javier

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

Any help on this? I keep receiving invoices and charges for a service not used anymore.

Sorry for missing your previous reply, ​@Centria! Appreciate you clarifying that you’re unable to reinstate the old email address.

Our Billing and Accounts team would still be the best folks to assist you on this. To get in touch with them directly, use the contact form here and select the Accounts, pricing and billing option. If you explain the situation to them, they should be able to help get things resolved. 🙂

Thanks Sam, I just send a form from my personal account (xxxxxxxxxxxxxxx@gmail.com) since I can’t access my clients account. Hope it can be done through that one and someone reads my message. 

 

Fingers crossed!

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

That should be fine ​@Centria. I can see your ticket has been routed over to the Billing and Accounts team, they’ll respond to you via email as soon as they can. 

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