Hi,
We are receiving a monthly charge since long time ago and we would like to cancel the Service. the account belongs to a client of us, they are not using the service anymore and, furthermore, the person’s mail that we registered for them no longer works there. In addition we are the ones who are still paying that unused service.
Could you please assist please? We are despertar to cancel this Service.
Looking forward to hearing from someone in Zapier ASAP.
Hi Troy,
Thanks for your input. But the thing is that the email registered for our client was erased, that employee doesnt work there and we are unable to enter the account and cancel the plan. I submitted a support ticket and no one got in touch, I chatted with support and the robot didnt help whatsoever, so Im quite desperate and frustrated beacuse it seems impossible to explain this to a human being that actually works at Zapier!
thans one again anyway!
Hi
Sorry to hear that you’re unable to access the account to cancel it’s plan. I had a look on this end but couldn’t see any Support tickets submitted by the email address associated with your Community account. Did you reach out to our Support team via a different Zapier account email?
As Troy said, our Support team will be the best people to contact about any billing or Zapier account related issues. Be sure to select the Accounts, pricing and billing option when getting in touch to be directly routed to the Billing and Accounts team.
In the meantime, I’d suggest temporarily reinstating the deleted email address so that it can be used to access the account again. That should then allow you to cancel the plan.
Hope that helps. Please do keep us posted on how you get on with this, want to make sure it gets sorted!
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