About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Freshdesk ticket creation Zap fails with live Voipstudio calls.

  • 16 November 2023
  • 3 replies
  • 45 views
G
Userlevel 1

Hello,

I’m creating a Zap which uses Voipstudio.com as a trigger. Zap should run, when call is picked up, and create a new ticket in Freshdesk. During test does create a ticket, but when call is made, it does not.
How can I check why real life call doesn’t trigger the Zap?

icon

Best answer by goofic 17 November 2023, 08:17

View original

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @goofic 

Good question.

To help us have more context, please post detailed screenshots with how your Zap steps are configured.

Some Zap triggers for the app are SCHEDULED, meaning those can take from 1-15 minute to fire depending on your Zapier plan.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
G
Userlevel 1

Hello,

Thank you for you answer. The reason was simple - Zapier integration should be turned on from the VoipStudio separately. After authorization from Voipstudio admin panel, everything is working now!

Thanks again, have a good one!

ken.a
Userlevel 7
Badge +6

That’s a great news @goofic! I’m glad to hear that your Zap is now working as intended!

Also, thank you for sharing the solution you found! This will be helpful to our other Community members who might run into the same issue.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

Reply


Terms & Conditions