Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Answer

Freshdesk ticket creation Zap fails with live Voipstudio calls.

  • November 16, 2023
  • 3 replies
  • 61 views
G

Hello,

I’m creating a Zap which uses Voipstudio.com as a trigger. Zap should run, when call is picked up, and create a new ticket in Freshdesk. During test does create a ticket, but when call is made, it does not.
How can I check why real life call doesn’t trigger the Zap?

Best answer by goofic

Hello,

Thank you for you answer. The reason was simple - Zapier integration should be turned on from the VoipStudio separately. After authorization from Voipstudio admin panel, everything is working now!

Thanks again, have a good one!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • November 16, 2023

Hi @goofic 

Good question.

To help us have more context, please post detailed screenshots with how your Zap steps are configured.

Some Zap triggers for the app are SCHEDULED, meaning those can take from 1-15 minute to fire depending on your Zapier plan.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
G
  • gooficBeginner
  • Author
  • Beginner
  • Answer
  • November 17, 2023

Hello,

Thank you for you answer. The reason was simple - Zapier integration should be turned on from the VoipStudio separately. After authorization from Voipstudio admin panel, everything is working now!

Thanks again, have a good one!

ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • November 20, 2023

That’s a great news @goofic! I’m glad to hear that your Zap is now working as intended!

Also, thank you for sharing the solution you found! This will be helpful to our other Community members who might run into the same issue.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

Terms & ConditionsAccessibility statement