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Formatting issues with Klaviyo and EmailOctopus integration in Zapier

  • August 12, 2024
  • 4 replies
  • 111 views

ammzish

I am looking for help to integrate Klaviyo with EmailOctopus. I have a subscriber form where I collect first name, last name, and email address. I want to send all this data to Klaviyo. I have already set up the EmailOctopus and Klaviyo trigger in Zapier, but I am having issues with the correct formatting for first name, last name, and email address for klaviyo. The Zapier AI has suggested a solution, but I don't understand how to change the profile ID, etc. If anyone knows how to fix that, please let me know.
 



This is what Ai suggest me:

The error "Invalid input" typically indicates that the data being sent to Klaviyo is not in the expected format. In your case, the profile_id field is being constructed by concatenating FirstName, LastName, and contact_email_address. This might not be the correct format that Klaviyo expects for a profile_id.

To resolve this, ensure that the profile_id is correctly formatted. If Klaviyo expects an email address or a specific identifier, you should use that directly. For example, if Klaviyo expects the email address as the profile_id, you can update the input data to:

{"list_id":"XaFGGU","profile_id":"{{252865898__contact_email_address}}"} This will use the email address directly from the previous step's output. If Klaviyo requires a different identifier, make sure to map the correct field from the previous step's output. You can use the Zapier Data Mapping feature to ensure the correct data is being passed.

Best answer by Troy Tessalone

@ammzish 

For Zap step 2, go to the App & Event tab, then select the Event: Create or Update Profile

 

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 12, 2024

Hi @ammzish 

Try this Zap action: Klaviyo - Create or Update Profile

You can select a List.

 

 


ammzish
  • Author
  • New
  • August 12, 2024

Hello @Troy Tessalone, Thanks for the reply. I'm pretty new this is my first time using the zapier so I don't know try Zap action: Klaviyo - Create or Update Profile


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • Answer
  • August 12, 2024

@ammzish 

For Zap step 2, go to the App & Event tab, then select the Event: Create or Update Profile

 


ammzish
  • Author
  • New
  • August 12, 2024

@Troy Tessalone Wow It worked. Thank you so much for your help.