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Question

Formatter “Split Text” returns blank even with valid email input

  • October 23, 2025
  • 7 replies
  • 41 views
N

I’m doing the Customize your Zap module and trying to use Formatter by Zapier → Text → Split Text.

Here’s my setup:

  • Input: email field from my trigger (e.g. xxxxxxxxxxxx@gmail.com)

  • Separator: @

  • Segment Index: Second

When I test the step, the result is completely blank — even though the input clearly shows a valid email address. I also tried “All (as line-item)” and typing a test email manually, but still no output.

I’ve retested the trigger, reselected the input field, and even rebuilt the step from scratch — same result.
Has anyone seen this before? Is it a sample-data issue or a Formatter bug?

7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 23, 2025

Hi ​@NomarNoZap 

Try using this segment: Last

For us to have more info, post screenshots showing how your Formatter step is configured in EDIT mode.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
N
  • NomarNoZapBeginner
  • Author
  • Beginner
  • October 25, 2025

Hi Troy,
Thanks for the suggestion. I tried setting the Segment Index to Last, but I’m still getting a blank output.

I’ve attached screenshots showing my full Formatter setup in Edit mode (Input, Separator, and Segment Index). Could you please take a look and let me know if I’m missing something?

Thanks again for your help.

 

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 26, 2025

​@NomarNoZap 

Formatter can not be the last step in a Zap.

I tested with these segments and both worked:

  • Second
  • Last

 

Check to make sure you do no have any extra spaces before/after the separator: @

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • October 28, 2025

Hey ​@NomarNoZap 👋 Did Troy’s suggestion help you to get it sorted? 

Keep us posted on how it went!

N
  • NomarNoZapBeginner
  • Author
  • Beginner
  • October 29, 2025

Hi Troy and Sam,

Thanks for following up.

  • I tried setting the Segment Index to Last, but the output is still blank.
  • There are no spaces before or after the “@” in the separator.

The Formatter step isn’t the last step in the Zap - as I understand it’s a utility step that runs between two others. I just stopped editing the Zap at that point when the error happened during testing.

Since the setup itself looks fine, could you please advise on what else I should check?

In the meantime, I’ll try and restart the whole workflow and see if anything changes. Keeping you in touch.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 29, 2025

​@NomarNoZap 

Try deleting the Formatter Zap step, then configure a new Formatter Zap step to make sure there are no leading/trailing spaces around the @ separator.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • November 12, 2025

Sorry for the delay in me replying here ​@NomarNoZap! You’re right Formatter is an action step that runs between others, and from the screenshots you sent it looks like it’s setup correctly. Did you manage to get it working by recreating the workflow?

As Troy mentioned, it could be that there was some spaces in the Separator field causing it to not find a match.

Looking forward to hearing from you! 🙂 

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